Delivery Information
Delivery options & charges
Available delivery methods and shipping charges are shown at checkout or confirmed with you before payment for an order arranged directly with our team. Availability depends on the items in your order and the delivery address. Please check your address and contact details carefully before submitting an order.
If your destination or preferred delivery method is not available at checkout, contact us before purchasing. Do not assume that delivery is available to every destination.
Order preparation & delivery timing
Order preparation and carrier transit are separate stages. Any stated dispatch or delivery estimate applies to the particular order and service selected. For a wedding, event or other deadline, contact us before ordering so that we can discuss availability and timing.
Custom clothing and orders requiring alterations need additional preparation. The specifications and anticipated timing for those orders should be confirmed with our team before you authorise the work.
Shipment updates & delays
Tracking information will be provided where it is available for the selected delivery service. If your order is delayed, or a tracking update is unclear, contact us with your order number so that we can investigate.
For online orders covered by applicable shipment rules, we will ship within the stated timeframe or, if no timeframe is stated, within the period required by law. If we cannot do so, we will notify you and provide the required option to agree to a revised shipment date or cancel the unshipped order for a prompt refund.
Store collection & international enquiries
To enquire about collection at Washington DC or Tysons Galleria, contact the relevant store. Please wait for confirmation that your order is ready before travelling to collect it.
For international delivery, confirm availability, delivery charges and any applicable duties or taxes with our team before placing an order. Any charges collected at checkout are shown before payment; ask us about destination charges that may be collected separately.
Delivery problems
If a parcel is missing, damaged or contains an incorrect item, contact us promptly. Retain the packaging and any delivery information so that we can investigate with the carrier where necessary. Nothing in this policy removes your rights under applicable consumer law.
For exchanges and store credit, see our Delivery & Returns policy.
Contact Wm. Fox & Co.
Email contact@wmfox.com with your order number and the details of your enquiry.
Washington DC
1427 G Street NW, Washington, DC 20005
202-783-2530
Tysons Galleria
2001 International Drive, McLean, VA 22102
571-899-1300