Delivery & Returns
Delivery information and the return rules for your Wm. Fox & Co. purchase.
Delivery options & charges
Available delivery methods and shipping charges are shown at checkout or confirmed with you before payment for an order arranged directly with our team. Availability depends on the items in your order and the delivery address. Please check your address and contact details carefully before submitting an order.
If your destination or preferred delivery method is not available at checkout, contact us before purchasing. Do not assume that delivery is available to every destination.
Order preparation & delivery timing
Order preparation and carrier transit are separate stages. Any stated dispatch or delivery estimate applies to the particular order and service selected. For a wedding, event or other deadline, contact us before ordering so that we can discuss availability and timing.
Custom clothing and orders requiring alterations need additional preparation. The specifications and anticipated timing for those orders should be confirmed with our team before you authorise the work.
Shipment updates & delays
Tracking information will be provided where it is available for the selected delivery service. If your order is delayed, or a tracking update is unclear, contact us with your order number so that we can investigate.
For online orders covered by applicable shipment rules, we will ship within the stated timeframe or, if no timeframe is stated, within the period required by law. If we cannot do so, we will notify you and provide the required option to agree to a revised shipment date or cancel the unshipped order for a prompt refund.
Store collection & international enquiries
To enquire about collection at Washington DC or Tysons Galleria, contact the relevant store. Please wait for confirmation that your order is ready before travelling to collect it.
For international delivery, confirm availability, delivery charges and any applicable duties or taxes with our team before placing an order. Any charges collected at checkout are shown before payment; ask us about destination charges that may be collected separately.
Delivery problems
If a parcel is missing, damaged or contains an incorrect item, contact us promptly. Retain the packaging and any delivery information so that we can investigate with the carrier where necessary. Nothing in this policy removes your rights under applicable consumer law.
Returns, exchanges & store credit
Merchandise may be returned for store credit or exchanged within 14 days of purchase. Eligible items must be in their original, unworn condition with the original tags attached. A receipt or other proof of purchase is required.
Our standard return policy provides store credit or an exchange, rather than a refund to the original payment method. We may refuse a return or exchange that does not meet these conditions.
Custom orders & altered garments
Custom orders and altered merchandise are not eligible for return, exchange or store credit under our standard policy. Please review the garment, specifications and fit requirements carefully before finalising your purchase or authorising alterations.
How to arrange a return
- Contact us within the 14-day return period. Include your order number or receipt, the item and your reason for returning it.
- Our team will review eligibility and confirm the return location and instructions. Before posting an item, confirm whether a return label is available and whether postage charges apply to your return.
- Keep the original tags attached, package the item securely and retain your postage or delivery receipt when sending an item to us.
For an exchange, the replacement item is subject to availability. We will confirm any price difference with you before completing the exchange.
Damaged, faulty or incorrect items
Please contact us promptly if an item arrives damaged, is faulty or differs from your order. Keep the item and packaging, and include photographs where helpful so that we can investigate and arrange an appropriate resolution.
This policy does not limit any rights or remedies you have under applicable consumer law, including rights relating to faulty goods or qualifying shipment delays. Where the law requires a refund, that refund is not limited to store credit.
Contact Wm. Fox & Co.
Email contact@wmfox.com with your order number and the details of your enquiry.
Washington DC
1427 G Street NW, Washington, DC 20005
202-783-2530
Tysons Galleria
2001 International Drive, McLean, VA 22102
571-899-1300